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About information presented in this cross reference

The information presented in this cross reference is based on TOSHIBA's selection criteria and should be treated as a suggestion only. Please carefully review the latest versions of all relevant information on the TOSHIBA products, including without limitation data sheets and validate all operating parameters of the TOSHIBA products to ensure that the suggested TOSHIBA products are truly compatible with your design and application.
Please note that this cross reference is based on TOSHIBA's estimate of compatibility with other manufacturers' products, based on other manufacturers' published data, at the time the data was collected.
TOSHIBA is not responsible for any incorrect or incomplete information. Information is subject to change at any time without notice.

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适用于东芝OEM和分销商客户

请登录至您的东芝RMA帐户,以检查退返的驱动器并申请RFC编号。此系统适用地区隶属“东芝电子元件台湾公司”所在的司法辖区。
其他国家/地区的客户请联系当地的东芝业务合作伙伴或销售办事处。

适用于个人客户

如果您的东芝存储产品(硬盘)有瑕疵并希望提出保修索赔,应区分以下三种情况:

1. 如果东芝存储产品在购买时即已安装于另一台设备(如个人电脑、便携式计算机、服务器等),则所述产品须由设备制造商或经销商提供维修或支持服务。请联系设备制造商,以获取维修流程信息。
2. 如果东芝存储产品是从商店购得,则须向销售店家申请保证(保修)索赔。保证(保修)内容遵守购买产品所在国家/地区的法规。
3. 若为东芝消费级存储产品(如CANVIO系列),请与本手册中所述之客户支持服务部门联系。

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